FAQ

About Suzy Beauty

What makes Suzy Beauty unique?

Suzy Beauty is dedicated to helping you look and feel your best with a curated selection of accessories, lingerie, and beauty products. We focus on high-quality items that blend style with comfort, designed to make you feel empowered, confident, and beautiful every day.

What types of products can I find at Suzy Beauty?

We offer a carefully chosen range of accessories to elevate your style, elegant and comfortable lingerie to support you in every way, and premium beauty products to enhance your natural radiance. Each product is handpicked for its quality and timeless appeal.

Who is the Suzy Beauty customer?

Suzy Beauty is for anyone who values quality, style, and self-expression. Our collections are designed to make people feel confident and beautiful, no matter their unique style. We believe beauty is for everyone, and our range reflects that inclusivity.

Our Products

How do I choose the right size for lingerie?

Each product page includes a size guide. If you’re unsure, feel free to reach out—we’re happy to help you find the best fit.

Are your products hypoallergenic?

We prioritize quality and safety. Many of our products are hypoallergenic, especially in the beauty and accessory lines. Check the product descriptions for details.

Do you restock sold-out items?

We restock popular items whenever possible. Sign up for back-in-stock notifications on the product page, or check back often for updates.

Shipping & Delivery

Is shipping free?

Of course, shipping is completely free within Germany

How long will it take for my order to arrive?

Shipping times vary depending on the destination. Please review our shipping page for further details. Once your order is dispatched, you will receive a tracking number to monitor its journey.

Do you offer international shipping?

Currently, Our shipping policy covers all orders within Europe. However, we're pleased to inform you that international shipping is being setup in terms of logistics to be able to offer fast and reliable delivery to our international customers.

Return & Refund

What is your return policy?

We accept returns within 14 days of purchase on unused, undamaged items. Simply contact us for instructions on initiating a return.

How do I start a return or exchange?

To start a return or exchange, reach out to our customer service team with your order details, and we’ll guide you through the process.

Will I be refunded for shipping charges?

Unfortunately, original shipping charges are non-refundable. However, we’ll cover shipping for any returns due to defects or errors on our part.

Customer Care

How can I reach Suzy Beauty’s customer support team?

You can contact us via the form on our Contact page, or email us directly at Info@suzybeauty.de. We’re here to help!

I have a question that isn’t listed here. Who can I ask?

If your question isn’t covered, please don’t hesitate to contact us! We’re here to help with any unique queries you may have.

How do I leave feedback about my experience?

We’d love to hear from you! Please feel free to leave feedback via the form on our Contact page or by emailing us directly. Your insights help us grow and improve.

Payment & Safety

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods for your convenience and security.

Is my payment information secure?

Absolutely. We use secure payment processing to ensure that all transactions are protected, keeping your data safe.

Will I receive a confirmation after my order is placed?

Yes! Once your order is successfully placed, you’ll receive a confirmation email with all the details. Check your spam or junk folder if you don’t see it in your inbox.

Question Else

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Can I change my order after I’ve placed it?

If you need to change your order, please contact us as soon as possible. We’ll do our best to assist, though changes may not be possible if the order is already processed.

Have Another Questions? Ask Us